Administrators can use the System Information tool, as shown in the figure, to collect and display information about local and remote computers. The System Information tool quickly finds information about software, drivers, hardware configurations, and computer components. Support personnel can use this information to diagnose and troubleshoot a computer.
To access the System Information tool, use the following path:
Start > All Programs > Accessories > System Tools > System Information
You can also create a file containing all the information about the computer to send to another technician or help desk. To export a System Information file, select File > Export, type the filename, choose a location, and click Save.
The System Information tool in Windows XP provides access to many other tools:
- Net Diagnostics - Runs a variety of network tests to troubleshoot network-related problems.
- System Restore - Creates or loads a restore point for restoring the computer’s system files and settings.
- File Signature Verification Utility - Checks for system files that are not digitally signed.
- DirectX Diagnostic Tool - Reports detailed information about the DirectX components that are installed on your computer.
- Dr Watson - Debugs Windows to help diagnose program errors.