Technicians can use Remote Desktop and Remote Assistance to repair and upgrade computers. Remote Desktop, as shown in Figure 1, allows technicians to view and control a computer from a remote location. Remote Assistance, shown in Figure 2, allows technicians to assist customers with problems from a remote location. Remote Assistance also allows the customer to view what is being repaired or upgraded on the computer.
To access Remote Desktop in Windows 7 or Windows Vista, use the following path:
Start > All Programs > Accessories > Remote Desktop Connection
For Windows XP, Remote Desktop is available only on Windows XP Professional. To access Remote Desktop in Windows XP Professional, use the following path:
Start > All Programs > Accessories > Communications > Remote Desktop Connection
Before Remote Assistance can be used in Windows, it must be enabled. To enable and access Remote Assistance, follow these steps:
Step 1. Click Start > right-click Computer > Properties.
Step 2. Click the Remote Settings link in the System window.
Step 3. Check the Allow Remote Assistance Connections to This Computer box.
Step 4. Click Apply > OK.
To access Remote Assistance in Windows 7 or Windows Vista, use the following path:
Start > All Programs > Maintenance > Windows Remote Assistance
To access Remote Assistance in Windows XP, use the following path:
Start > All Programs > Remote Assistance