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Chapter 12: Advanced Troubleshooting

  • 12.0 Advanced Troubleshooting
    • 12.0.1 Introduction
      • 12.0.1.1 Introduction
  • 12.1 Computer Components and Peripherals
    • 12.1.1 Apply Troubleshooting Process to Computer Components and Peripherals
      • 12.1.1.1 Six Steps for Advanced Troubleshooting Computer Components and Peripherals
      • 12.1.1.2 Common Problems and Solutions for Components and Peripherals
      • 12.1.1.3 Apply Troubleshooting Skills to Computer Components and Peripherals
      • 12.1.1.4 Lab - Repair Boot Problem
      • 12.1.1.5 Lab - Remote Technician - Repair Boot Problem
      • 12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7
      • 12.1.1.7 Lab - Troubleshooting Hardware Problems in Windows Vista
      • 12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP
  • 12.2 Operating Systems
    • 12.2.1 Apply Troubleshooting Process to Operating Systems
      • 12.2.1.1 Six Steps for Advanced Troubleshooting Operating Systems
      • 12.2.1.2 Common Problems and Solutions for Operating Systems
      • 12.2.1.3 Apply Troubleshooting Skills to Operating Systems
      • 12.2.1.4 Lab - Fix an Operating System Problem
      • 12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem
      • 12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7
      • 12.2.1.7 Lab - Troubleshooting Operating System Problems in Windows Vista
      • 12.2.1.8 Lab - Troubleshooting Operating Systems in Windows XP
  • 12.3 Networks
    • 12.3.1 Apply Troubleshooting Process to Networks
      • 12.3.1.1 Six Steps for Advanced Troubleshooting Networks
      • 12.3.1.2 Common Problems and Solutions for Networks
      • 12.3.1.3 Apply Troubleshooting Skills to Networks
      • 12.3.1.4 Lab - Fix a Network Problem
      • 12.3.1.5 Lab - Remote Technician - Fix a Network Problem
      • 12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7
      • 12.3.1.7 Lab - Troubleshooting Network Problems in Windows Vista
      • 12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP
  • 12.4 Laptops
    • 12.4.1 Apply Troubleshooting Process to Laptops
      • 12.4.1.1 Six Steps for Advanced Troubleshooting Laptops
      • 12.4.1.2 Common Problems and Solutions for Laptops
      • 12.4.1.3 Apply Troubleshooting Skills to Laptops
      • 12.4.1.4 Lab - Fix a Laptop Problem
      • 12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem
      • 12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7
      • 12.4.1.7 Lab - Troubleshooting Laptop Problems in Windows Vista
      • 12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP
  • 12.5 Printers
    • 12.5.1 Apply Troubleshooting Process to Printers
      • 12.5.1.1 Six Steps for Advanced Troubleshooting Printers
      • 12.5.1.2 Common Problems and Solutions for Printers
      • 12.5.1.3 Apply Troubleshooting Skills to Printers
      • 12.5.1.4 Lab - Fix a Printer Problem
      • 12.5.1.5 Lab - Remote Technician - Fix a Printer Problem
      • 12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7
      • 12.5.1.7 Lab - Troubleshooting Printer Problems in Windows Vista
      • 12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP
  • 12.6 Security
    • 12.6.1 Apply Troubleshooting Process to Security
      • 12.6.1.1 Six Steps for Advanced Troubleshooting Security
      • 12.6.1.2 Common Problems and Solutions for Security
      • 12.6.1.3 Apply Troubleshooting Skills to Security
      • 12.6.1.4 Lab - Fix a Security Problem
      • 12.6.1.5 Lab - Remote Technician - Fix a Security Problem
      • 12.6.1.6 Lab - Troubleshooting Access Security in Windows 7
      • 12.6.1.7 Lab - Troubleshooting Access Security in Windows Vista
      • 12.6.1.8 Lab - Troubleshooting Access Security in Windows XP
  • 12.7 Advanced Troubleshooting
    • 12.7.1 Summary
      • 12.7.1.1 Summary
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